Scale Customer Engineer

TL;DR

Scale Customer Engineer (Customer Success/Onboarding): Leads webinar-led onboarding and provides reactive support to SMB/Core customers, ensuring successful product adoption and health. Focus on clear communication, structured engagement, and translating product knowledge into actionable guidance to drive customer activation and retention.

Location: Hybrid role based in Sydney, Australia

Company

hirify.global is an AI-powered customer communications platform used by 22,000+ companies worldwide, combining voice, SMS, WhatsApp, and AI into one seamless workspace.

What you will do

• Lead recurring onboarding webinars for SMB/Core customers to ensure quick product value.
• Provide reactive 1:1 onboarding support for configuration and early setup blockers.
• Proactively monitor customer portfolio health using usage signals.
• Serve as the primary technical guide for Account Managers on product workflows.
• Coordinate customer escalations, ensuring clear communication and structured follow-up.
• Collaborate cross-functionally to improve onboarding playbooks and customer resources.

Requirements

• 1–3 years in a customer-facing SaaS role (Onboarding, Customer Success, Support, or Implementation).
• Experience interacting with customers through meetings, training, or webinars.
• Ability to manage multiple customers using structured playbooks.
• Confidence in presenting and facilitating sessions over video professionally.
• Familiarity with CRM systems, ticketing, customer success platforms, and virtual meeting tools.
• Quick to learn SaaS product configuration and integrations.

Culture & Benefits

• Key moment to join a growing and opportunity-rich company.
• Emphasis on work-life balance and employee well-being.
• Fast-learning environment with an entrepreneurial and strong team spirit.
• Diverse and multicultural team with 45+ nationalities.
• Competitive salary package and benefits.