Head Of Key Account Manager (Fintech)

TL;DR

Head Of Key Account Manager (Fintech): Leading a high-performing team to drive client success, operational excellence, and revenue growth in the fintech sector, focusing on payment solutions for EMI, PSP, e-commerce, and open banking platforms with an accent on SOPs, KPIs and SLAs refinement. Focus on building strong client partnerships, translating feedback into service improvements, and driving profitability through client-driven initiatives.

Location: Fully remote with flexible hours (within the CET time zone) from any location of your choice across Europe, including the EEA, the UK, Switzerland, Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. Also consider applicants from different locations who can work within Central European Time (CET).

Company

hirify.global empowers businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions tailored for EMI, PSP, e-commerce, and open banking platforms.

What you will do

• Provide strategic leadership and daily management of the KAM team, ensuring high performance, client satisfaction, and business growth.
• Maintain, update, and enforce SOPs, guidelines, and internal manuals; ensure compliance with regulatory and business requirements.
• Continuously refine KPIs and SLAs in line with company strategy and client expectations.
• Establish strong, long-term partnerships with key clients and translate feedback into product and service improvements.
• Drive profitability by launching and supporting client-driven initiatives and value-adding solutions.
• Lead regular Quality Assurance (QA) reviews to maintain excellence in service delivery and account performance.

Requirements

• 2+ years of managerial experience leading a team of 3+ people
• 4+ years in Fintech, Payments, or Financial Services (EMI, PSP, Bank, Consulting, iGaming, Crypto, Forex, etc.)
• Strong understanding of payment infrastructures, card schemes, and alternative payment methods.
• Solid experience with KYB onboarding processes, preferably within EU or Canadian EMIs / PSPs.
• Deep knowledge of the fintech ecosystem, competitors, and market trends.
• Fluent English + fluent Ukrainian / Russian

Nice to have

• Compliance certifications, Legal background.

Culture & Benefits

• Competitive compensation package (commensurate with your experience).
• 19 business days of flexible Paid Time Off (PTO).
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice.
• Values-driven culture with a friendly and supportive work environment.
• Opportunity to regularly participate in conferences and community events as both a participant and contributor.

Hiring process

• Application Screening
• Interview Stages (2-3 weeks)
  • Prescreening Call with recruiter (40 min)
  • Technical Interview (60 min)
  • Interview with CEO
• Job Offer & Background Check