CX Advisory Consultant (AI)

TL;DR

CX Advisory Consultant (AI): Delivering high-impact consulting services to guide customers through CX/EX/Digital/AI transformation initiatives, with an accent on organizational change processes and measurable business outcomes. Focus on identifying and addressing complex business problems, leveraging AI-powered experience orchestration, and ensuring seamless adoption of hirify.global solutions.

Location: Hybrid in Bogota, Colombia. Occasional travel might be required.

Company

hirify.global empowers over 8,000 organizations worldwide to create the best customer and employee experiences through its AI-Powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Interface with key client stakeholders and executives to shape CCaaS transformation programs.
• Identify, understand, and address business problems through interpersonal and analytical assessment.
• Analyze current business operations and lead workshops to implement process improvements leveraging AI-powered experience orchestration.
• Collaborate with customer teams to analyze requirements, document, and prioritize them on a transformational roadmap.
• Facilitate discussions between business and technical teams to find ideal solutions, including ROI analysis when needed.
• Support stakeholders in developing and leading actionable change management plans.

Requirements

• Demonstrated excellence in customer-facing engagements, including leading workshops and crafting compelling presentations.
• Exceptional communication skills with the ability to engage confidently across business and technical audiences, including executive-level stakeholders.
• Proven consulting experience in CX, EX, Digital, AI, and Contact Centre Operations.
• Track record of contributing to large-scale transformation programs.
• Familiarity with recognized change management frameworks such as Kotter’s, ADKAR, and Lewin’s models.
• Skilled in applying Design Thinking methodologies and working knowledge of Agile methodologies.
• Fluency in English is essential.

Culture & Benefits

• Work in a global, multicultural environment with a team of over 6,000 employees.
• Opportunity to make a larger impact and take ownership of your work.
• Embrace empathy and cultivate collaboration to succeed.
• Work with cutting-edge software technologies and an AI-powered platform.
• hirify.global offers great benefits and perks similar to larger tech companies.