Account Manager

TL;DR

Account Manager: Responsible for managing the health, retention, and growth of customer accounts, especially within regulated sectors such as defense and national security. Focus on strategic relationship management, driving renewals and expansion, and ensuring customer value realization while navigating complex compliance requirements.

Location: Must be based in Arizona, United States. Flexible work arrangements are offered.

Company

i2 Group is a global leader in intelligence analysis software, empowering analysts and investigators across defense, national security, law enforcement, and commercial sectors.

What you will do

• Ensure a seamless transition from implementation to ongoing account management and drive effective software adoption.
• Build and maintain trusted relationships with key customer stakeholders, including executive sponsors, leading QBRs and strategic planning.
• Own renewal strategy, forecasting, and proactively mitigate churn risks to ensure customer retention.
• Identify and advance upsell and cross-sell opportunities within existing accounts.
• Develop and maintain strategic account plans, providing accurate forecasts and regular reporting on account health.
• Understand and navigate compliance requirements for defense, national security, or other regulated clients (e.g., ITAR, FedRAMP).

Requirements

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
• 5+ years of experience in Account Management, Customer Success, or a similar client-facing role.
• Proven ability to manage complex customer relationships, including executive-level engagement.
• Strong organizational and communication skills; able to manage multiple accounts and priorities.
• Proficiency with CRM systems (e.g., Salesforce) and account planning tools.
• English: B2 proficiency required.
• Must have legal work authorization in the United States.

Nice to have

• Experience in SaaS, public sector, or regulated industries (e.g., defense, national security, government).
• Familiarity with compliance frameworks such as ITAR, FedRAMP, or NIST standards.
• Eligibility for U.S. government security clearance (active clearance is a strong plus).

Culture & Benefits

• Opportunities for professional growth and advancement within a mission-driven, collaborative environment.
• Flexible work arrangements based on business needs.
• Generous vacation and personal leave.
• Comprehensive Medical, Dental and Vision coverage from your first day of employment.
• Employee stock ownership and 401K matching programs.