Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Developing long-term client relationships and ensuring enterprise customers achieve strategic business goals and realize value from the hirify.global platform with an accent on driving adoption, identifying upsell opportunities, and managing customer post-sales experience. Focus on consulting on high impact digital business topics, navigating large distributed organizations, and leveraging data for portfolio performance.

Location: Hybrid, Sydney, Australia

Company

hirify.global is a global leader in the experience intelligence platform space, providing an all-in-one platform for deep understanding of customers’ online journeys.

What you will do

• Develop trusted relationships with operational sponsors and C-level contacts, advising on digital business topics.
• Build data-driven success plans aligned with client business objectives.
• Drive renewals and collaborate with Sales to build upsell strategies.
• Identify upsell and cross-sell opportunities within your portfolio.
• Proactively leverage data to measure portfolio performance and manage critical situations.
• Act as a liaison between customers and product teams, sharing feedback.

Requirements

• Extensive experience in a high-touch enterprise customer success, account management, or consulting position.
• Ability to build long-term client relationships, including with C-level executives.
• Exceptional written and oral communication skills.
• Experience with Digital Solutions, Analytics (ideally Product Analytics), A/B testing, and Data businesses.
• Experience collaborating closely with sales organizations.
• Structured working approach, ability to manage multiple priorities.

Nice to have

• Experience in subscription-based/SaaS Solutions.

Culture & Benefits

• Virtual onboarding, Hackathons, and various opportunities for team interaction.
• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy.
• Lifestyle allowance.
• Stock options for all full-time employees.
• Multiple Employee Resource Groups.