It Service Desk Administrator

TL;DR

IT Service Desk Administrator: Monitoring and maintaining high-quality system support to the company’s department with an accent on managing and resolving IT-related issues/queries efficiently and effectively. Focus on troubleshooting hardware and software conflicts and providing guidance, support and training to staff on IT-related issues.

Location: Hybrid

Company

Company is unspecified.

What you will do

• Ensure proper and smooth operation of the MT4 and MT5 trading platforms.
• Install, replace and configure computer hardware, operating systems, trading platforms and applications.
• Troubleshoot hardware and software conflicts and repair or adjustments when necessary.
• Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system.
• Monitor systems by using monitoring tools.
• Provide guidance, support and training to staff on IT related issues.

Requirements

• University Degree in Information Technology, or any other relevant field
• Experience in a similar position will be a major plus
• Working a shift schedule
• Excellent problem solving and troubleshooting skills
• Proactive and efficient with strong organisational skills
• Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)

Culture & Benefits

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Hiring process

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Final Connection – Final Interview