Support Analyst

TL;DR

Support Analyst: Delivering exceptional customer service and resolving technical issues for clients with an accent on managing support tickets, installing applications, and documenting communication. Focus on investigating technical problems, providing onsite attention, and ensuring client success.

Location: Remote within Canada (PST, MST, CST time zones). Occasional travel and onsite visits are required.

Salary: 50,000–65,000 CAD

Company

Harris is a leading provider of mission-critical software solutions to the public sector in North America, with a focus on utilities, local government, education, public safety, and healthcare.

What you will do

• Handle support calls or tickets.
• Install and update product line applications, integrated third-party applications, operating system, and database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collect detailed information to categorize requests and establish a method of resolution.
• Document all customer communication through tickets.

Requirements

• Minimum one year of customer service experience in a technical environment.
• Proven problem-solving abilities.
• Strong verbal skills and exceptional written communication.
• Experience in technical documentation.
• Ability to multi-task effectively and work independently with minimal supervision.
• Ability to provide onsite attention and support for specific clients, requiring travel and onsite visits.

Culture & Benefits

• 3 weeks' vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401(k) matching programs.
• Lifestyle rewards.
• Opportunities for continuous learning, mutual support, and personal growth within a community-driven team.