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обновлено 2 месяца назад

Customer Care Internship (Polish & English Speaker)

920€
Формат работы
onsite
Тип работы
project
Грейд
trainee
Английский
b2
Страна
Portugal
Релокация
Portugal
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Care Internship (Polish & English Speaker): Assisting customers via multiple channels and resolving issues by identifying root causes and solutions with an accent on mastering tools and knowledge bases to provide excellent support. Focus on monitoring charging network and acting quickly to address any incidents.

Location: Based in Lisbon or willing to relocate to Lisbon. Must be flexible to work rotating shifts.

Salary: 920EUR gross monthly + 10.20 per/ day of meal allowance

Company

hirify.global is building a network of EV chargers where life happens, accelerating sustainable mobility and obsessing over partnerships.

What you will do

  • Assist customers via multiple channels: calls, emails, and more.
  • Investigate and resolve issues by identifying root causes and solutions.
  • Monitor the charging network and act quickly to address any incidents.
  • Master various tools and knowledge bases to provide excellent support.
  • Communicate effectively with internal teams and external partners.

Requirements

  • Languages: Fluency in Polish and English (written and spoken) are mandatory. Other languages like Portuguese, Spanish, or French are a plus.
  • Empathy: Understand and care about the user experience.
  • Communication: Excellent written and verbal skills, adaptable to various channels.
  • Proactive Attitude: Work well independently in a fast-moving environment.
  • Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage.
  • Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.

Nice to have

  • Languages: Portuguese, Spanish, or French.

Culture & Benefits

  • Free office snacks and unlimited coffee & Meal allowance for every worked day.
  • Hands-on experience in a dynamic, multi-country operation.
  • A chance to develop professional communication and problem-solving skills in both English and Polish (Spanish, French and Portuguese are a plus).
  • Insight into the growing electric mobility sector.
  • Possibility to turn into a Full-Time contract.

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