TL;DR

Director, Partner Management (Telecom): Building and enabling a global ecosystem of System Integrator (SI) partners to successfully implement and deliver the company’s SaaS telecom products with an accent on partner certification and operational readiness. Focus on ensuring high-quality implementations that drive customer adoption, satisfaction, and long-term retention.

Location: Remote

Salary: $173,500 - $192,800 USD for US residents OR $184,600 - $205,100 CAD for Canadian residents.

Company

Wavelo is a SaaS business on a mission to make telecoms a breeze.

What you will do

Define and execute the System Integrator partner strategy aligned with company growth and go-to-market objectives.
Design and own a structured onboarding program to ensure partners are delivery-ready.
Serve as the primary point of contact for partners during active customer implementations, providing guidance and escalation support.
Work closely with Product and Engineering to relay partner feedback and influence roadmap priorities.
Track partner performance, certification status, and customer outcomes to improve partner effectiveness and scalability.

Requirements

8–12+ years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment.
Proven experience onboarding and enabling System Integrators.
Strong understanding of SaaS telecom platforms (e.g., OSS/BSS, billing, provisioning, CPaaS).
Experience supporting partner-led implementations in complex enterprise or carrier environments.
Must be a US or Canadian resident

Culture & Benefits

People-first philosophy rooted in respect, trust, and flexibility.
Remote-first work environment.
Committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.