Head of Incident Management

TL;DR

Head of Incident Management: Leading a global Safety Incident Management function, responsible for handling safety-related incidents across the platform with an accent on building scalable, data-driven, and automated processes. Focus on quickly resolving incidents, reducing their occurrence through proactive initiatives, and ensuring high-quality handling of critical safety events.

Location: Hybrid, based in Cyprus, with an expectation to work primarily within European time zones.

Company

hirify.global is a global on-demand platform focusing on ride-hailing, delivery, and mobility services.

What you will do

• Lead a large global, multi-cultural team across multiple regions and time zones.
• Own the end-to-end incident management lifecycle from intake to resolution.
• Ensure high-quality handling of safety-related incidents, including criminal cases and emergencies.
• Drive incident reduction through proactive safety initiatives and prevention programs.
• Build and maintain scalable, standardized, and auditable processes for incident management.
• Develop analytics and reporting frameworks for data-driven decision-making.

Requirements

• Proven experience in Safety Operations, Trust & Safety, or Incident Management within Ride-Hailing, Delivery, Mobility, or similar on-demand platforms.
• Experience managing large global teams (100+ employees) in multi-regional, multi-cultural environments.
• Demonstrated success in process optimization and automation of operational workflows.
• Strong analytical and data-driven mindset.
• Excellent leadership, communication, and stakeholder management skills.
• Fluent English, both written and spoken.
• Ability and willingness to work primarily within European time zones.

Nice to have

• Experience working with automated or ML-supported decision systems.
• Experience scaling safety or incident operations across multiple countries.
• Experience working with external vendors or BPO partners.
• Background in building prevention programs for safety or risk reduction.

Culture & Benefits

• Lead a mission-critical global safety function with real impact.
• High level of ownership and autonomy.
• Opportunity to build and scale global systems.
• Competitive compensation and growth opportunities.
• Health insurance with life insurance.
• Hybrid work mode and flexible schedule.
• Diverse internal training programs and partially/fully paid additional courses.
• All necessary work equipment provided.