Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Debugging and resolving customer issues, diving into systems and metrics to ensure fast resolutions within a cloud-native video security platform leveraging AI. Focus on analyzing logs, querying APIs, and collaborating with engineering teams to improve support processes and automation.

Location: Must be based in Bangalore, India

Company

hirify.global is reimagining video security for the modern world with a cloud-native platform using computer vision and AI.

What you will do

• Debug and resolve customer issues by analyzing logs, querying APIs, and reviewing dashboards and monitoring tools.
• Communicate clearly with customers throughout the resolution process.
• Write and maintain runbooks for critical and recurring issues.
• Identify patterns and build automations or fixes to eliminate repeat problems.
• Collaborate with engineering teams to escalate complex bugs and represent customer needs.
• Contribute to improving support processes and tooling.

Requirements

• 2+ years of experience in technical support or a similar customer-facing technical role.
• Comfort debugging issues using APIs, logs, and observability tools.
• The ability to write clear documentation and runbooks.
• Scripting or automation skills (Python, Bash, or similar) to address recurring issues.
• Excellent written and verbal communication in English.
• Willingness to work US Shift

Culture & Benefits

• Join a small, fast-moving team that values clarity, craftsmanship, and impact.
• Every person has a voice and ships meaningful work.