Senior Customer Support Specialist (Gaming)

TL;DR

Senior Customer Support Specialist (Gaming): Supporting designing end-to-end customer experience and relevant teams according to user insights with an accent on tracking and solving issues via email and chat. Focus on improving user experience and monitoring customer complaint trends.

Location: Istanbul

Company

hirify.global is a fast-growing company where all team members have a genuine chance to contribute to the final product and have an impact on the company.

What you will do

• Track and solve issues via email and chat.
• Work closely with product and engineering teams to improve user experience.
• Monitor customer complaint trends and analyze them for necessary action plans.
• Support outsourced teams with their queries and collective development.
• Follow the latest trends and reviews on App Store, Play Store regularly.

Requirements

• 3+ years of relevant work experience.
• Fluency in English, especially in writing.
• Experience supporting users via email and chat.
• Strong knowledge of MS Excel.
• Strong problem-solving and troubleshooting skills.
• Time management skills to enable prioritization of tasks.

Culture & Benefits

• Be a team member of a fast-growing company.
• Genuine chance to contribute to the final product.
• Opportunity to have an impact on the company.
• Passion and interest in games and customer service.
• Appreciation and understanding of teamwork.