Customer Success Architect (DLP)

TL;DR

Customer Success Architect (DLP): Driving successful adoption, value realization, and long-term impact of hirify.global’s DLP capabilities with an accent on strategic, complex, or high-impact scenarios. Focus on elevating the quality, consistency, and strategic depth of DLP engagements across hirify.global’s customer base.

Location: US Remote. Candidates based in Eastern or Central timezones are preferred.

Salary: $160,000-$200,000

Company

hirify.global is reinventing data security, empowering businesses to realize the full potential of their data.

What you will do

• Develop and maintain DLP customer success processes and materials.
• Serve as the primary technical expert on the hirify.global DLP Platform.
• Mentor the CS organization members and assist in their professional development.
• Drive customer adoption at scale through effective onboarding and training processes.
• Advocate for the customer's voice and feedback, actively influencing hirify.global's roadmap and product development.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms.
• 3+ years of hands-on experience with Data Loss Prevention (DLP) technologies.
• Proven project management experience.
• Proven technical troubleshooting skills.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.

Culture & Benefits

• Ability to work remotely, with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.