Senior Business Value Specialist (AI/CCaaS)

TL;DR

Senior Business Value Specialist (AI/CCaaS): Connects customer experience delivery requirements to platform vision, outcomes, and benefits by workshopping journeys, quantifying stakes, and delivering end-to-end stories. Focus on value benchmarking, quantitative discovery methodologies, and demonstrating the business impact of AI-powered experience orchestration solutions.

Location: Primarily based in **Sydney, Melbourne, or Brisbane, Australia**. Must be legally permitted to work in **Australia**. Ability to travel within **Australia, New Zealand** and across the region where necessary.

Company

hirify.global empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Establish rapport and collaborate with clients and internal teams to understand business challenges and objectives related to customer experience.
• Conduct thorough value assessments or workshops to identify and evaluate the potential value of modern experience solutions.
• Contribute to developing methodologies to quantify the business impact of potential solutions on key performance indicators (KPIs).
• Utilize data analytics and financial modeling to demonstrate the total cost of ownership and return on investment for clients.
• Translate complex requirements and data into clear and compelling insights for technical and non-technical stakeholders.
• Collaborate with sales, service, industry, and innovation teams to align on messaging and value propositions for experience orchestration solutions.

Requirements

• Bachelor’s degree in business, marketing, or a related field.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent communication and presentation skills in English.
• A deep understanding of business, sales, and consulting culture.
• Interest in technology, specifically experience delivery solutions and their business impact.
• Knowledge and experience with people-centric design, journey mapping, and workshop facilitation.

Culture & Benefits

• Cultivate collaboration and embrace empathy across a global team of over 6,000 employees.
• Opportunity for independence, significant impact, and ownership of your work.
• Committed to fairness in the workplace and evaluates qualified applicants without regard to protected characteristics.
• Offers support for reasonable accommodations to complete the application process.