Customer Journey Manager, Data (Fintech)

TL;DR

Customer Journey Manager (Data, Fintech): Optimizing customer journeys within the Credit Cards Platform, focusing on data integration, experience enhancement, and process improvement. Focus on translating business requirements into GCP data solutions, integrating customer insights, and championing customer needs in product decisions.

Location: Hybrid in Chester or Manchester, UK (40% office attendance required)

Salary: £59,850 - £66,500

Company

hirify.global is a major UK bank focused on building the future of finance and reimagining the Credit Cards Platform.

What you will do

• Partner with Credit Card teams to translate business and analytical requirements into GCP data solutions.
• Lead in making sense of customer insights and incorporating them into prioritisation and design decisions.
• Work closely with Data Engineering to ensure data solutions are seamlessly integrated and aligned to business needs.
• Identify and address shortcomings in existing processes, systems, and procedures.
• Act as a champion for the customer, ensuring their needs are met in all product decisions.
• Support in establishing and integrating elements of a long-term planning system.

Requirements

• Demonstrable experience in product management, with a focus on customer journey mapping and optimisation.
• Strong analytical skills to interpret complex data and translate insights into actionable strategies.
• Excellent written and verbal communication skills tailored to various audiences.
• Strong grasp of technology and its utilisation in improving customer experiences.
• Demonstrated ability to identify and implement process improvements.
• Capability to work within established data management systems and procedures.

Nice to have

• Working knowledge of data delivery, GCP technology.
• Proven experience using Agile/Scrum methodologies and tooling (JIRA/Confluence).
• Credit Card product and system knowledge.
• Experience of regulatory change initiatives and governance.
• Demonstrates a growth learning mindset.

Culture & Benefits

• Ambitious to be the leading UK business for diversity, equity and inclusion.
• Offers reasonable workplace adjustments for colleagues with disabilities.
• Provides a generous pension contribution of up to 15%.
• Includes an annual bonus award, subject to Group performance.
• Offers share schemes including free shares.
• Provides 30 days’ holiday, with bank holidays on top, and discounted shopping benefits.