Specialist, Service Communications & Enablement (Fintech)

TL;DR

Specialist, Service Communications & Enablement (Fintech): Drafting communications for external personas and internal service teams with an accent on clear, audience‑appropriate messaging and operational correctness. Focus on translating complex information and maintaining content libraries to support a strong service experience.

Location: This role will be based in either the New York City, Austin, King of Prussia, or Phoenix office, and will be part of hirify.global's hybrid in-office operation.

Salary: $70K - $80K base.

Company

hirify.global is the financial technology company powering the new savings economy.

What you will do

• Draft clear, audience‑appropriate communications for plans in onboarding, implementation, and ongoing service.
• Translate product, operational, and regulatory updates into digestible communications for plan sponsors, advisors, and savers.
• Develop FAQs, talking points, and talk tracks for front‑line service teams.
• Create and update internal reference materials to support operational readiness for new launches, changes, and initiatives.
• Manage content calendars and timelines, ensuring impacted service teams and clients are informed.
• Measure the impact of content and iterate based on feedback and performance.

Requirements

• 2-3 years of experience in retirement, fintech, or financial services
• 3–5 years of experience in a content, communications, enablement, or knowledge management role
• Demonstrated ability to translate complex concepts into clear, plain‑language content
• Strong written and verbal communication skills, with meticulous attention to detail, grammar, and tone
• Experience partnering with cross‑functional stakeholders and driving content through structured review and approval processes
• Experience with HubSpot

Culture & Benefits

• Innovative, high-growth company with exciting milestones ahead.
• Competitive health coverage and generous vacation offering.
• Hybrid office policy with bright, comfortable offices in Midtown Manhattan, Austin, King of Prussia, and Phoenix.
• Great 401(k) plan.

Hiring process

• 1-2 conversations about hirify.global, your experience, and your interests.
• Skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles).
• Virtual or in-person interview panel.