Customer Support Representative

TL;DR

Customer Support Representative: Providing support and troubleshooting assistance to hirify.global users via email, focusing on delivering exceptional customer experiences and advocating for product improvements. Focus on resolving user issues, escalating technical concerns, and improving support processes.

Location: Must be based in the Philippines

Company

hirify.global is dedicated to eliminating note-taking during meetings with their AI meeting assistant.

What you will do

• Partner with hirify.global users via email to answer questions and troubleshoot issues.
• Escalate bugs and technical concerns to the Technical Support and Engineering teams.
• Act as a voice for customers, sharing feedback and advocating for future product enhancements.
• Deliver experiences through support channels, turning frustrating moments into wins for users and hirify.global.
• Advocate for process and productivity improvements for the Support team.

Requirements

• Excellent verbal and written English skills (C1 or higher).
• A passion for understanding the heart of a user’s issue and finding a clear, long-term solution.
• An open mind about learning and applying technical concepts.
• Motivation to go above and beyond for customers, and ensuring support is seen as a strength of our business.
• A desire to engage with the internal team, sharing questions, insights, and learnings.
• The ability to work 40 hours per week, fully remote, starting at 9pm PHT Monday - Friday.

Culture & Benefits

• Healthcare premiums covered for you and qualified dependents, plus healthcare reimbursements.
• 15 days of paid time off annually, plus company holidays.
• WiFi and home office benefits.
• Wellness reimbursement to support your physical, mental, and emotional wellbeing.
• Monthly rice allowance.
• 13th month bonus in December.

Hiring process

• Meet folks on our Support team, both Leads and other Customer Support Representatives.
• Live demonstration of your customer service and written communication skills.
• Quick turnaround time.