Sales Operations Analyst (Restaurant Tech)

TL;DR

Sales Operations Analyst: Enhancing operational efficiency across Italy and DACH markets through process execution, data analysis, and cross-functional collaboration. Focus on optimizing sales operations, supporting sales target setting, and building actionable insights from performance data.

Location: Hybrid, based in Milan, Italy (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).

Company

hirify.global is a leading restaurant booking platform in Europe, connecting diners with restaurants across 11 countries as part of the Tripadvisor Group.

What you will do

• Provide day-to-day support to the Sales team on processes and issue resolution.
• Gather feedback, share recommendations, and ensure alignment across local and central teams.
• Support and assist in sales target setting and compensation processes.
• Contribute to projects aimed at optimizing sales operations and enhancing business impact.
• Collaborate across Sales, Marketing, and Customer Success teams on cross-functional projects.
• Analyze sales performance, key KPIs, and prepare data summaries and presentations.

Requirements

• 2+ years experience supporting a sales team in an operational or analytical capacity.
• Detail-oriented, data-driven, with a strong analytical mindset.
• Proficiency in Excel/Google Sheets.
• Problem-solving mindset and curiosity to understand how processes and systems work.
• Excellent communication and organizational skills.
• Proactive, able to demonstrate autonomy and ownership in a fast-paced environment.
• Native or fluent Italian and professional fluency in English required.

Nice to have

• Prior exposure to Salesforce or CRM systems.
• Genuine interest in the food and restaurant industry.
• Experience working in a multi-country or regional environment.

Culture & Benefits

• Permanent contract.
• Flexible working environment (hybrid with remote flexibility).
• Fixed salary and bonus.
• Lunch vouchers for each working day.
• International teams and a multicultural environment.
• Highly inclusive working environment.
• Lifestyle benefits for physical activities, family support, and travel.
• Continuous learning and development programs.
• Free access to the Calm app.
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
• Health insurance fully covered by the company.
• Life & Disability Insurance at no cost.
• Welfare allowance for various costs like school, elderly care, babysitting, transportation.
• Amazing offices with dining, coffee points and leisure area.
• Team building events.