Helpdesk Support Executive (IT)

TL;DR

Junior Helpdesk Support Executive (IT): Monitoring and providing operational support for Library Management and Healthcare Costing Systems in Singapore with an accent on system stability, issue resolution, and service delivery. Focus on technical software support, troubleshooting, and managing customer cases.

Location: Hybrid (Singapore)

Company

hirify.global is a software company that develops critical services for over 5,000 public bodies globally, aiming to be a GovTech champion.

What you will do

• Provide technical software support to end-users.
• Troubleshoot Spydus Library Management Software and Healthcare Costing System.
• Manage, track, and escalate support cases logged online or via phone.
• Diagnose and resolve software faults.
• Monitor and maintain computer systems and networks.
• Ensure customer Service Level Agreement (SLA) adherence.

Requirements

• Diploma in Computer Science, IT, or other relevant fields.
• Proficiency in fundamental hardware and software troubleshooting.
• Familiarity with Windows operating systems, applications, and fundamental networking concepts.
• Familiarity with ticketing systems and remote assistance software.
• At least 2 years of IT industry experience and technical support / helpdesk experience.
• Proficient in handling multiple cases concurrently.
• Proven experience in handling challenging customer interactions.

Nice to have

• Understanding or experience in Library operations.

Culture & Benefits

• Inclusive, safe, and welcoming work environment for all.
• Opportunities for learning and career growth.
• "Days of Difference" leave for volunteering for a charity.
• Flexible work options to work from home and visit offices.
• Commitment to diversity and equal opportunity.