Sr. Client Success Manager (Fintech)

TL;DR

Sr. Client Success Manager (Fintech): Supporting wealth and asset management clients across the Middle East, ensuring they derive lasting value from the hirify.global platform, and driving adoption, retention, and long-term client success with an accent on client workflows, regional nuances, and operating norms. Focus on shaping local client success practices, building cross-functional relationships, and helping influence the future of hirify.global’s EMEA service model.

Location: Must be based in Dubai, UAE. Willingness to travel within the region as client needs dictate.

Company

hirify.global is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients.

What you will do

• Develop deep expertise in the hirify.global platform and apply it to your clients’ needs, workflows, and strategic goals.
• Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth.
• Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights.
• Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support.
• Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams.
• Help design scalable client success processes for the Dubai and broader EMEA market, supporting our growing regional footprint.

Requirements

• 5+ years of experience in financial services, fintech, or SaaS, preferably in a client-facing role such as Client Success, Relationship Management, or Implementation.
• Strong understanding of the investment and wealth management landscape in the Middle East, including client workflows, regional nuances, and operating norms.
• Proven ability to build and deepen client relationships, with a history of driving strong adoption, advocacy, and satisfaction metrics.
• Confident communicator with the ability to engage senior stakeholders and influence across client and internal teams.
• Comfortable working independently and navigating ambiguity in a fast-paced, entrepreneurial environment.
• Analytical mindset with the ability to distill complex problems into clear action plans.

Nice to have

• Bachelor’s degree; a background in finance, economics, or a technical discipline is a plus.

Culture & Benefits

• Deeply connected to our mission and to each other.
• Passionate about delivering exceptional client experiences.
• Outcome-driven with strong communication skills.
• A consultative, collaborative approach.
• Eager to both teach and learn.