Account Manager (Telecommunications)

TL;DR

Account Manager (Telecommunications): Managing key global B2B clients and ensuring smooth service delivery with an accent on acquiring new business opportunities, maintaining long-term relationships, and handling pricing models. Focus on coordinating internal teams to resolve escalations and supporting Mobility projects.

Location: Hybrid in Bratislava, Slovakia. Relocation assistance available for out-of-town candidates to Slovakia.

Salary: Bratislava: from 2300 EUR gross; Kosice: from 1800 EUR gross.

Company

hirify.global is an IT outsourcing company that provides specialized services and IT solutions to global B2B clients.

What you will do

• Acquire new business opportunities and participate in bidding processes (RFPs).
• Build and maintain strong, long-term relationships with assigned corporate clients worldwide.
• Handle daily communication with customers in a B2B environment across multiple time zones.
• Prepare pricing offers and review existing pricing models (MACD).
• Coordinate internal teams to resolve escalations in a timely and efficient manner.
• Support Mobility projects, including customer outreach and service activation.

Requirements

• 5+ years of experience in account management, sales, or customer-facing roles.
• Excellent English (spoken & written).
• Strong communication, negotiation, and problem-solving skills.
• Strong technical knowledge of telecommunications (voice, data, internet, cloud).
• Technical exposure and knowledge of VPN, MPLS, Internet connectivity, Broadband, Dedicated Internet solutions, Networking technologies (SD-WAN, AVPN IoT, 5G Billing systems).
• Comfortable working in multicultural environments and under pressure.

Nice to have

• CCNA/CCNP level knowledge.
• Working knowledge of finance and sales.

Culture & Benefits

• Internal Mobility Program with opportunities for career growth, job rotations, and diverse projects.
• International, diverse, and inclusive working environment with global projects.
• Referral Program and recognition for long-term cooperation.
• Education support, including learning courses, certificates, and IT events.
• Relocation Bonus for out-of-town candidates moving to Bratislava.
• Benefit Plus (Cafeteria) for corporate benefits like travel, theatre tickets, and books.
• Multisport Club Card and language courses.
• 1 paid day off for volunteering and meal contribution.