Manager, Technical Services

TL;DR

Manager, Technical Services (B2B SaaS): Leading the North American Technical Consulting team, focusing on partnering with customers on technical topics during onboarding and growth phases, including identity and access management, user provisioning, and integrations. Focus on guiding solution design and troubleshooting complex identity, provisioning, email, and API integration issues.

Location: Minneapolis–Saint Paul

Salary: $110,000 - $130,000 base salary per year

Company

hirify.global is an AI-native Employee Experience Platform that helps organizations unlock the power of inspirational communication.

What you will do

• Lead and develop the North American Technical Consultants, including hiring, coaching, performance management, and career development.
• Partner with cross-functional stakeholders to manage complex escalations, ensuring clear handoff from the technical onboarding phase into the Customer Success phase.
• Standardize repeatable approaches for common technical workflows, including SSO, user provisioning, email setup, and integrations.
• Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness.
• Implement and improve KPIs such as Time to Value and utilization rate to grow the technical consulting entity into a revenue-generating team.
• Contribute to the global consulting framework through close collaboration with teams in EMEA.

Requirements

• 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers.
• 2+ years leading, managing, or mentoring technical team members in a high-accountability environment.
• Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including SAML 2.0 and/or OIDC, and SCIM provisioning.
• Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS.
• Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2.
• Strong communication, leadership, project management, and stakeholder management skills.

Nice to have

• Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts.
• Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft.
• Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team.

Culture & Benefits

• Competitive Compensation including LTIP (unit-based Long Term Incentive Plan).
• Flexibility with flexible working time models and the option of hybrid work, supported by a yearly flex work allowance of $1608.
• 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August.
• Monthly Wellbeing Allowance of $40.
• 401(k) plan with company match and health plans, including dental & vision.
• 12 weeks of paid parental leave.