Senior Customer Success Executive (Digital Products)

TL;DR

Senior Customer Success Executive (Digital Products): Helping clients achieve business goals and maximize satisfaction with our platform, with an accent on driving product adoption and building long-term relationships. Focus on resolving technical issues, identifying client needs, and collaborating with product development for roadmap improvements.

Location: Based in our Amsterdam, NL Office, with in-person work required three days a week or more.

Company

hirify.global creates global platforms for industries, organizing large-scale branded events and providing year-round online platforms for businesses and products.

What you will do

• Lead client onboarding and provide ongoing training and support for the platform.
• Create and maintain onboarding materials, including how-to guides and a knowledge base.
• Communicate daily with customers to resolve technical issues and provide support.
• Build strong relationships with premium clients and agencies, proactively identifying and addressing their needs.
• Collaborate with product development and marketing teams to enhance offerings and utilization strategies.
• Track key metrics, analyze data, and report on client usage and satisfaction.

Requirements

• At least 3 years of experience in customer success, service, account management, or systems support.
• Excellent English language skills – both verbal and written.
• Proven ability to build strong, trust-based client relationships.
• Experience with backend CMS and database systems.
• Proficiency in data analysis and reporting tools.
• Strong affinity for digital products and services, with exceptional communication and interpersonal skills.

Culture & Benefits

• Hybrid work model with 3+ days in-person and flexibility to work remotely otherwise.
• 24 days annual leave plus a birthday leave day, with the chance to work from almost anywhere for up to four weeks a year.
• Opportunity to develop your career with bespoke training, mentoring platforms, and LinkedIn Learning access.
• ShareMatch scheme allowing you to become an Informa shareholder with free matching shares.
• Strong wellbeing support, including healthy living subsidy and fully-funded disability insurance.
• Monthly commuting and travel costs reimbursed.
• Up to 4 days per year for volunteering, with charity match funding available.