Sr. Technical Writer (AI & Machine Learning)

TL;DR

Sr. Technical Writer (AI & Machine Learning): Creating customer-focused technical documentation for the hirify.global AI and machine learning platform with an accent on clarity, storytelling, and information architecture. Focus on translating rapidly evolving AI/ML capabilities into clear documentation, using AI models and tools to improve authoring and production processes, and creating visual aids for complex architectures.

Location: Ability to work in person in either our Bay Area or Seattle area offices.

Salary: $114,100—$159,700 USD

Company

hirify.global is the data and AI company, helping more than 10,000 organizations worldwide to unify and democratize data, analytics and AI.

What you will do

• Collaborate with engineers and product managers to develop effective, customer-focused documentation.
• Collaborate with customer-facing technical staff on best practices, onboarding material, and scenario-based guidance.
• Guide the development of an information architecture that organizes content around customer use cases.
• Improve authoring and production tools and processes by using AI models and tools, such as Claude Code.
• Create clear diagrams and visual aids that help customers understand complex architectures and workflows.
• Stay current with rapidly evolving AI/ML technologies and translate new capabilities into clear documentation.

Requirements

• 4+ years of documenting sophisticated technologies for developers and software engineers, or equivalent technical depth from related roles.
• Ability to work in person in either our Bay Area or Seattle area offices.
• Enthusiastic about the investigative side of technical writing: skilled at tracking down elusive details and transforming them into clear, useful information for the customer.
• Expertise in technical writing craft: maintaining a consistent voice, clear and engaging tone, and a solid grasp of grammar and usage.
• Experience with ML and generative AI concepts: model training, inference, MLOps workflows, prompt engineering, RAG architectures, or AI agents.
• Proficiency in Markdown-style formats with Git and GitHub.

Nice to have

• Working knowledge of Python for data science.
• Familiarity with Python and ML frameworks such as PyTorch, TensorFlow, HuggingFace, or MLflow.
• Background in journalism, technical communication, or content strategy, with skills in research and interviewing SMEs.
• Experience creating instructional videos and visual media.

Culture & Benefits

• Comprehensive benefits and perks to meet the needs of all employees.
• Committed to fostering a diverse and inclusive culture where everyone can excel.
• Hiring practices are inclusive and meet equal employment opportunity standards.