Customer Support Representative (EdTech)

TL;DR

Customer Support Representative (EdTech): Providing chat, email, and Zoom support to teachers and schools for an AI-powered math education platform with an accent on resolving product questions, bug reporting, and ensuring proper user access. Focus on delivering world-class service, troubleshooting, and contributing to user documentation and product communication.

Location: Office-first culture requiring 4 days in-office per week. We are open to hiring in any of our office locations in: Dallas, TX, Grand Rapids, MI, or New York, NY.

Company

hirify.global is one of the world’s fastest-growing ed tech companies, transforming math education through the power of AI to improve math outcomes for students.

What you will do

• Provide fast, friendly, and knowledgeable chat support to customers.
• Hold weekly office hours to help troubleshoot and answer questions.
• Familiarize yourself with school rostering systems to ensure proper user access.
• Create and edit creative external support documentation and user guides.
• Help craft and send product-focused customer email communication.
• Report bugs, errors, and feature requests to the Product team.

Requirements

• Enjoy collaborating with your team and are an independent, sharp problem-solver.
• Ability to provide world-class service with great patience and a smile.
• Flexible and open to rapid changes in a dynamic work environment.
• Comfort with technology and ability to analyze data to make informed decisions.
• Possess a strong sense of ownership and excitement to grow in your career.

Nice to have

• Basic knowledge of Excel and SQL.
• Experience in education, ed tech, or customer support.
• Completed a coding bootcamp.

Culture & Benefits

• Be part of a growing tech scale-up with the mission of positively impacting K-12 math education across the U.S.
• Work in a supportive, highly collaborative team environment.
• Your innovative ideas and perspective will be valuable to Magma's growth.
• Opportunity to visit partner districts and see Magma in action.
• Benefits include health, dental, vision, 401k, generous PTO policy, bank holidays off, and paid parental leave.