Customer Onboarding Manager (Marketing)

TL;DR

Customer Onboarding Manager (Marketing): Guides new customers through the initial setup and adoption of hirify.global's marketing products with an accent on account setup requirements and best practices. Focus on educating customers, ensuring a smooth onboarding experience, and collaborating with internal teams for continuous improvement.

Location: Hybrid model, strengthening collaboration and alignment. Team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected.

Company

hirify.global is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

What you will do

• Become a hirify.global Marketing Product Expert.
• Develop a deep understanding of the industry and marketing efforts commonly utilized at shops.
• Host onboarding calls in a group environment, ensuring each customer is on track for launch, and communicate account setup requirements and expectations.
• Educate customers on hirify.global Marketing capabilities and best practices.
• Work in a fast-paced environment while ensuring customers receive superior service throughout their onboarding experience.
• Collaborate with the sales, customer success, operations, support, and engineering teams.

Requirements

• 1-2 years’ experience in Customer Onboarding or a customer facing function.
• Team player mentality.
• Project Management Skills.
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred.

Culture & Benefits

• Enjoy the flexibility of remote work.
• Competitive base salaries.
• Generous Paid Time Off.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.