Strategic Customer Success Manager (SaaS)

TL;DR

Strategic Customer Success Manager (SaaS): Ensuring customers realize value from their investment in hirify.global by tying the platform to critical business workflows and nurturing key stakeholder relationships. Focus on building and maintaining joint success plans, running quarterly executive business reviews, and acting as the voice of the customer within hirify.global.

Location: UKI region

Company

hirify.global is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.

What you will do

• Be responsible for a portfolio of some of our largest customers within the UKI region.
• Become a hirify.global product expert and use this knowledge to effectively guide customers towards their desired outcomes.
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team.
• Make sure that customers get maximum value from hirify.global and give them insight into this through high-touch engagements.
• Perform ongoing customer engagements to demonstrate value and track business outcomes.
• Engage with internal and external stakeholders to improve customer retention metrics.

Requirements

• 5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts
• 2+ years experience in a B2B or B2B2C SaaS company as a CSM
• Proven experience in a consulting firm with a strong track record of strategic problem solving in complex scenarios, client management, and cross-functional project delivery is preferable
• Experience with enterprise accounts (large multinational organizations with more than 10K employees)
• Consistent track record of handling small but strategic portfolios of large Enterprise Accounts
• Fluency in English

Culture & Benefits

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career