Database Support Engineer (EMEA)

TL;DR

Database Support Engineer (Postgres): Resolving advanced customer issues, optimizing workloads, and improving developer experience with the hirify.global platform with an accent on Postgres internals, high-performance SQL, and complex troubleshooting. Focus on multi-tenant schema patterns, debugging edge functions, and data migration issues in a fast-paced, async environment.

Location: Required location in EMEA time zones

Company

hirify.global is the Postgres development platform, built by developers for developers.

What you will do

• Investigate and resolve advanced customer issues across various technologies like Postgres, Auth, RLS, Storage, Realtime, and Edge Functions.
• Provide proactive advice to optimize workloads and avoid common pitfalls.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with clear steps.
• Identify patterns across tickets and recommend improvements to documentation, tooling, and the product.
• Mentor junior team members and help raise overall support quality.

Requirements

• 6+ years in technical support, backend engineering, SRE, or similar roles.
• Deep knowledge of PostgreSQL internals.
• Strong skills in high-performance SQL and query optimization.
• Comfortable troubleshooting complex setups, including multi-tenant schema patterns.
• Experience debugging edge functions and understanding distributed system behavior.
• Hands-on experience with cloud hosting providers like AWS.
• Comfortable in terminal and Linux environments.
• Required location in EMEA time zones

Culture & Benefits

• Fully Remote: Work from anywhere with a WeWork membership or co-working allowance.
• ESOP (equity ownership) in the company.
• Tech Allowance for setting up your ideal work environment.
• Health Benefits: 100% coverage for employees and 80% for dependents.
• Annual Off-Sites for team connection and collaboration.
• Flexible Work: Manage your own time asynchronously.
• Annual education allowance for professional development.

Hiring process

• Apply: The team will review your application.
• Intro Call: A short video chat to get to know each other.
• Interviews: Up to four calls with founders, teammates, and cross-functional team members.