9 месяцев назад
Database Support Engineer (EMEA)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Database Support Engineer (Postgres): Resolving advanced customer issues, optimizing workloads, and improving developer experience with the Supabase platform with an accent on Postgres internals, high-performance SQL, and complex troubleshooting. Focus on multi-tenant schema patterns, debugging edge functions, and data migration issues in a fast-paced, async environment.
Location: Remote, with required residency/location within EMEA time zones
Company
Supabase is a Postgres development platform providing integrated Database, Auth, Storage, Edge Functions, Realtime, and Vector Search services.
What you will do
- Investigate and resolve advanced customer issues across PostgreSQL, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide proactive technical advice to optimize workloads and help advanced users avoid common pitfalls.
- Reproduce bugs, isolate root causes, develop workarounds, and escalate issues to engineering with clear reproduction steps.
- Turn incomplete reports into actionable cases through targeted questions and communicate clearly during high-impact incidents.
- Identify recurring patterns and recommend improvements to documentation, tooling, and the product.
- Mentor junior support team members and improve support quality.
Requirements
- 7+ years of experience in technical support, databases, backend engineering, SRE, or a similar field.
- Deep PostgreSQL expertise, including autovacuum behavior, WAL growth, long-running transactions, and table bloat.
- Strong high-performance SQL and query optimization skills.
- Experience troubleshooting multi-tenant schemas and distributed systems.
- Ability to debug complex Edge Function failures and resolve data migration issues involving pg_dump, restores, schema drift, and failed migrations.
- Hands-on AWS experience and comfort working in terminal and Linux environments.
Nice to have
- Experience mentoring junior support engineers.
- Experience improving developer documentation, tooling, or product quality based on support patterns.
Culture & Benefits
- Fully remote, asynchronous work with flexible time management.
- Health insurance coverage for employees and partial coverage for dependents.
- Equity ownership through ESOP.
- Technology budget for equipment and a WeWork membership or coworking allowance.
- Annual education allowance and company-wide off-sites.
- Open-source-first culture with a globally distributed team.
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