IT Change Manager

TL;DR

IT Change Manager: Overseeing, leading, and improving the IT Change Management process, ensuring all changes to IT services are planned, evaluated, and completed in a controlled and efficient manner with an accent on ITIL standards, audit requirements, and organizational guidelines. Focus on assessing complex IT changes, coordinating planning and implementation, and driving process automation for efficiency within a global enterprise environment.

Location: Hybrid in London, UK

Company

hirify.global Group is a Fortune 500 company with over 60 offices in 20+ countries, specializing in insurance, reinsurance, specialist advisory, and investment operations.

What you will do

• Lead the end-to-end IT Change Management process, developing and enforcing policies compliant with ITIL, audit, and organizational guidelines.
• Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
• Coordinate planning, testing, implementation, and validation of changes with IT teams, stakeholders, and business units.
• Chair Change Advisory Board (CAB) meetings, utilizing CAB Workbench to evaluate and approve changes.
• Maintain comprehensive documentation for change requests, approvals, plans, and post-implementation reviews.
• Identify opportunities for process improvements, create user stories, perform UAT, and communicate change schedules to stakeholders.
• Ensure all changes comply with regulatory requirements and internal controls.

Requirements

• Experience in IT Change Management or a related IT Service Management role.
• ITIL v3 or ITIL 4 Foundation certification is required.
• Experience with the IT Change Management Module in ServiceNow and implementing standard processes.
• Proficient knowledge in IT infrastructure, software development, and IT operations.
• Ability to assess complex IT changes and their potential impact on business operations.
• Excellent verbal and written English communication skills.
• Experience working in a global environment and a large enterprise setting.

Nice to have

• Advanced ITIL certifications.

Culture & Benefits

• Strong benefits package including 25 days paid holiday plus Bank Holidays, private medical and dental cover, life assurance, travel insurance, and income protection.
• Countless opportunities for learning and career development.
• Flexible working patterns considered.
• Inclusive work environment valuing diversity.

Hiring process

• Short application form.
• Accommodation for individuals with disabilities available upon request.