Associate IT Engineer

TL;DR

Associate IT Engineer: Providing seamless technology experience and first-line support for internal employees with an accent on systematic troubleshooting of hardware and software issues. Focus on maintaining accurate asset inventory, managing Microsoft Teams conference rooms, and contributing to infrastructure projects.

Location: Onsite in Salt Lake City, UT or Tampa, FL, USA

Company

hirify.global is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation with its Agentic AI security operations platform, GreyMatter.

What you will do

• Provide a smooth and seamless technology experience for new employees.
• Function as the first line of support for requests and issues from internal employees.
• Log, prioritize, and respond to queries from various sources, including phone calls, direct messages, and Jira tickets.
• Evaluate, isolate, and resolve technical issues via systematic troubleshooting.
• Install, modify, and repair computer hardware and software.
• Maintain accurate asset and peripheral inventory and troubleshoot Microsoft Teams conference rooms and A/V deployments.

Requirements

• Bachelor’s Degree, preferably in a field related to Information Technology.
• 1-3 years of experience of Mac and/or Windows troubleshooting and configuration.
• Experience and skill related to customer service.
• Basic understanding of Networking concepts (TCP, UDP).
• Comfortable navigating command line interfaces.
• Ability to demonstrate good attitude, energy, and effort.

Nice to have

• Experience managing Active Directory and Microsoft 365.
• Experience remotely managing devices in a blended operating system environment.
• Demonstrated success in a fast-paced customer service environment.
• Clear communicator across a variety of styles, both written and verbal.

Culture & Benefits

• Generous Paid Time Off plan.
• Competitive compensation plans.
• Tuition and certification reimbursement.
• Employer supplemented medical, dental, and vision coverage.
• In-depth technical and leadership training for career advancement.
• Additional mental and physical wellness benefits.
• Free lunch on Fridays.