Lead Solutions Engineer (AI)

TL;DR

Lead Solutions Engineer (AI): Driving revenue by proving the value of AI products and solutions to prospects with an accent on understanding client needs, designing solutions, and ensuring a seamless customer journey. Focus on demonstrating integrations with customer systems, building trust with the customer's technical team, and designing scalable and robust technical architecture.

Location: Remotely in the USA, West or Central U.S. (Austin, Dallas, Denver, Bay Area, Los Angeles, San Diego, Seattle, Phoenix, Salt Lake City, Portland)

Salary: $200,000 - $280,000 USD OTE + Equity

Company

hirify.global is a rapidly growing startup in the world of Generative AI and customer service, offering a voice-first GenAI platform for contact centers.

What you will do

• Work closely with assigned sellers, co-owning accounts and sales campaigns.
• Contribute to improving internal processes, documentation, and ways of working.
• Advocate for customer needs to influence product roadmap discussions.
• Collaborate with various teams including Sales, Product Management, and Customer Success.
• Attend client on-site meetings, external events, team meetings, and annual events (up to 20-30% expected travel).
• Be responsible for the full spectrum of the technical sales process.

Requirements

• 7-10+ years of experience as a Solutions Engineer, preferably at a SaaS vendor.
• Deep experience in contact center (CCaaS) or (UCaaS), VOIP, Telephony
• Deep experience with enterprise technology stacks - Azure, AWS, GCP, etc.
• Working understanding of Generative AI and LLMs and competency in prompt engineering and design.
• Experience with integrating and maintaining APIs.
• Experience with sales processes, MEDDPIC, and an understanding of how Solutions Engineering plays their role.

Nice to have

• Experience working with or at Channel, ISV, and GSI partners.
• Experience managing both client relationships and partnership relationships.
• Experience working at fast pace startups to help build scalable processes.

Culture & Benefits

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Invitation to join in Berlin for an immersive company onboarding experience.
• Hybrid work environment.
• Attractive compensation package with equity.
• Training and development budget.
• Flexible working hours, Unlimited PTO and travel opportunities.