Lead Solutions Engineer (AI)

TL;DR

Regional Team Lead Solutions Engineer (AI): Leading and scaling a team of Solutions Engineers in the Central US region, delivering technical excellence throughout the sales cycle with an accent on uncovering customer needs and architecting compelling technical solutions. Focus on translating complexity into business value while driving revenue growth and long-term customer relationships.

Location: Remotely in the USA, Central U.S. (Austin, Dallas, Denver, Chicago and other locations in the region)

Salary: $274,000 - $313,000 USD OTE + Equity

Company

hirify.global is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers that automates customer service with natural-sounding conversations.

What you will do

• Lead, hire, and develop a team of 5+ Solutions Engineers across the Central US region.
• Serve as a strategic partner to Regional Sales Directors, owning the technical sales strategy for the region.
• Act as the senior technical escalation point for complex and enterprise-level opportunities.
• Set and execute a clear regional vision for Solutions Engineering, aligning technical sales priorities with company objectives.
• Drive operational excellence across the pre-sales function, including demo standardization and solution quality.
• Partner cross-functionally with Marketing, Product, and Customer Experience to ensure seamless customer journeys.

Requirements

• 2+ years of direct people leadership experience, including hiring and performance management.
• 5+ years of experience as a Solutions Engineer or in a comparable technical customer-facing role within a SaaS environment.
• Deep understanding of enterprise IT architecture, including cloud environments (AWS, Azure, GCP), APIs, and security/compliance considerations.
• Proven ability to translate complex technical capabilities into clear business value for executive and technical stakeholders.
• A structured, growth-oriented mindset with a track record of improving processes and driving operational rigor.
• Strong executive presence and customer leadership skills.

Nice to have

• Experience supporting complex enterprise sales cycles.
• Background in AI, conversational AI, automation, or workflow-driven SaaS solutions.
• Experience scaling pre-sales functions in high-growth startup environments.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup in Conversational AI.
• A beautiful office in the heart of NYC with conveniences like a social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.

Hiring process

• Recruiter video call.
• Meet your manager.
• Challenge Task.
• Bar Raiser.