It Ops Specialist

TL;DR

IT Ops Specialist: Providing IT support for employees, covering office services, devices, SaaS tools, and general IT requests with an accent on reactivity, clear communication, and accurate answers. Focus on data-driven support optimization plan, including AI/self-service and process simplification.

Location: On-site in Paris. Occasional remote work is possible in coordination with the IT team and operational needs.

Salary: €50,000 - €65,000 a year

Company

hirify.global is the AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Provide day-to-day IT support for employees, covering office services, devices, accesses, SaaS tools and general IT requests.
• Own user requests end-to-end, from investigation to resolution, with a strong focus on reactivity, clear communication and accurate answers.
• Maintain clear, up-to-date ticketing tool documentation and a shared knowledge base.
• Manage onboarding and offboarding activities, including device inventory, stock management, account and access setup, onboarding sessions.
• Collaborate with other departments for an efficient IT Run, like the People team for onboarding/offboarding, the Workplace team for on-site events, office projects and daily operational needs.
• Contribute to IT projects, including automation and AI initiatives in support.

Requirements

• Strong problem-solving and reasoning skills, with the ability to investigate issues end-to-end and know when to ask questions.
• Autonomous, rigorous, and humble mindset; able to take ownership while learning from feedback.
• Clear, calm and service-oriented communicator.
• You’re eager to learn and happy to propose new ideas that improve how things are done.

Nice to have

• Experience with macOS, Windows (including basic commands) and SaaS tools such as Google Workspace, Slack, and Zoom.
• Familiarity with ticketing tools (Freshservice is a strong plus).
• Good understanding of security best practices and IAM/MDM concepts.
• Interest in automation and AI-driven support.
• Comfort working in English; French is a plus

Culture & Benefits

• Competitive salary.
• Equity.
• The best health insurance with Alan Blue entirely free for you and your family.
• Trust and flexible working hours.