Customer Experience Representative (Cybersecurity)

TL;DR

Customer Experience Representative (Cybersecurity): Handling escalated, technically complex customer issues with a primary focus on integrations and cloud-based systems. Focus on debugging issues across hirify.global’s integration ecosystem and working cross-functionally to drive resolution.

Location: Remote (Must be based in India)

Company

hirify.global is a cybersecurity compliance startup revolutionizing the industry with advanced technology solutions, backed by top VCs and recognized by Forbes.

What you will do

• Handle and debug escalated, technically complex customer issues focusing on integrations and cloud systems.
• Troubleshoot integration-related problems across AWS, Azure, GitHub, and identity providers, including API failures and misconfigurations.
• Investigate root causes by reviewing logs, error outputs, and system behavior, and validate cloud-side configurations.
• Escalate product or platform issues to Engineering with detailed reproduction steps and technical context.
• Communicate technical findings to customers clearly and contribute to internal documentation and Help Center content.

Requirements

• 2+ years of experience in technical support, systems engineering, DevOps, SRE, or a cloud-focused role.
• Strong technical foundation in cloud environments (AWS and/or Azure).
• Proficiency in troubleshooting APIs, authentication flows, permissions, and integration failures.
• Experience working in Linux environments and interpreting logs and system output.
• Strong problem-solving skills and ability to work independently on ambiguous technical issues.
• English: B2 required.

Culture & Benefits

• Remote-first company valuing collaboration, connection, and fun.
• Opportunity to be part of a dynamic team dedicated to professional excellence and continuous learning.
• Environment that values creativity and forward-thinking.
• All employees must be able to travel by air to company off-sites two to four times per year.
• No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Hiring process

• May use artificial intelligence (AI) tools to support parts of the hiring process.
• Final hiring decisions are made by humans.