TL;DR

Customer Experience Representative (Cybersecurity): Handling escalated, technically complex customer issues with a primary focus on integrations and cloud-based systems. Focus on debugging issues across %hirify_global%’s integration ecosystem and working cross-functionally to drive resolution.

Location: Remote (Must be based in India)

Company

%hirify_global% is a cybersecurity compliance startup revolutionizing the industry with advanced technology solutions, backed by top VCs and recognized by Forbes.

What you will do

Handle and debug escalated, technically complex customer issues focusing on integrations and cloud systems.
Troubleshoot integration-related problems across AWS, Azure, GitHub, and identity providers, including API failures and misconfigurations.
Investigate root causes by reviewing logs, error outputs, and system behavior, and validate cloud-side configurations.
Escalate product or platform issues to Engineering with detailed reproduction steps and technical context.
Communicate technical findings to customers clearly and contribute to internal documentation and Help Center content.

Requirements

2+ years of experience in technical support, systems engineering, DevOps, SRE, or a cloud-focused role.
Strong technical foundation in cloud environments (AWS and/or Azure).
Proficiency in troubleshooting APIs, authentication flows, permissions, and integration failures.
Experience working in Linux environments and interpreting logs and system output.
Strong problem-solving skills and ability to work independently on ambiguous technical issues.
English: B2 required.

Culture & Benefits

Remote-first company valuing collaboration, connection, and fun.
Opportunity to be part of a dynamic team dedicated to professional excellence and continuous learning.
Environment that values creativity and forward-thinking.
All employees must be able to travel by air to company off-sites two to four times per year.
No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Hiring process

May use artificial intelligence (AI) tools to support parts of the hiring process.
Final hiring decisions are made by humans.