Business Systems Analyst (Salesforce)

TL;DR

Salesforce Business Systems Analyst: Supporting and optimizing the Salesforce CRM ecosystem for global sales, client services, marketing, and finance with an accent on business process documentation, reporting, and integrations. Focus on gathering requirements, designing solutions, configuring the platform, and ensuring data accuracy across various departments.

Location: Onsite in London, UK

Company

hirify.global is a global leader in sports, music, and entertainment, serving talent, brands, and properties across 28 countries.

What you will do

• Collaborate with stakeholders and technical teams to gather and define business requirements for Salesforce Sales Cloud, Account Engagement, and CRM Analytics.
• Prioritize and triage tickets, develop user stories, process flows, and design solutions for Salesforce.
• Perform configuration and updates to the Salesforce platform and ensure security protocols are in place.
• Design Salesforce Reports and Dashboards to support departmental and executive needs.
• Write and maintain business requirements, functional specifications, test plans, and training documentation.
• Research, evaluate, and implement 3rd party software integrations as solutions for business requests.

Requirements

• Minimum 5 years of related experience.
• Certified Salesforce Administrator required.
• Experience in administering Salesforce, similar CRM systems, and marketing engagement platforms.
• Proficient in Salesforce configurations including automation, security (Profiles, Roles, Permission Sets, Custom Objects, Flows), and change sets.
• Solid Business Analyst skillset including process analysis, requirement gathering, process flow, user acceptance testing, and user adoption.
• Ability to translate business requirements to potential solution designs and effectively present information to stakeholders.

Nice to have

• Marketing Cloud Account Engagement certification.
• Familiarity with Agentforce.
• Experience with integration systems like Boomi.
• Familiarity with other SaaS systems (e.g., Oracle, Netsuite, SAP, Workday, DocuSign).
• Relevant domain knowledge in one or more of the following: sales, revenue management, contracts management, accounting, or finance operational processes.
• Relevant bachelor’s degree or experience within the media and entertainment industry.

Culture & Benefits

• Opportunity to learn the ins and outs of the global CRM ecosystem.
• Engage with cross-functional global sales, client services, marketing, accounting, finance, IT, legal, and HR departments.
• Work in a fast-paced environment with opportunities for continuous learning in new applications and platforms.
• Be part of a team owning all updates to Salesforce to support hirify.global’s continued growth.
• hirify.global does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law.