TL;DR

Business Systems Manager: Optimizing and configuring enterprise toolstack, including CRM, work management, and AI telephony/chat tools with an accent on system hygiene, troubleshooting, and documentation. Focus on leveraging automation and AI to reduce manual work and improve data quality for teams.

Location: London, United Kingdom or Boston, MA

Company

%hirify_global% is on a mission to revolutionize how frontline workers commute by delivering reliable, sustainable, and scalable transportation solutions.

What you will do

Own and optimize the configuration of business systems across all business areas, including Marketing, Sales, HR, Customer Success, Operations, and Customer Care.
Maintain system hygiene and troubleshoot issues quickly, while also documenting custom system design and key usage patterns.
Reduce friction for teams by leveraging automation and AI, building and maintaining low-code/no-code automations and integrations.
Work closely with Ops, Commercial, PMO, and Data teams to understand how systems support their work and propose practical improvements.
Implement and govern a robust change control system for business system configuration changes.
Support the Program Management Office with technical feasibility analysis during process mapping and solution design.

Requirements

3+ years of experience managing CRM environments, with extensive experience (2+ years) in HubSpot.
Strong grasp of how enterprise systems connect and the role each plays across the organization, especially within Go-To-Market functions.
Comfortable using low-code/no-code tools (HubSpot workflows, n8n, or similar) to reduce manual work and improve reliability.
Excited by the practical use of AI in operations for workflow improvement.
Product mindset with the ability to translate business pain points into clean system solutions.
Clear communication skills and comfortable partnering with a wide stakeholder group.

Nice to have

Energized by the intersection of mobility, transport, and real-world operations.

Culture & Benefits

Mission-driven work: Commutes help reduce CO₂ emissions and make work more accessible.
Global exposure: Be part of a 120+ person team across the US, UK, and Spain.
Best-in-class tech: Platform is redefining how organizations move their people.