Business Systems Manager

TL;DR

Business Systems Manager: Optimizing and configuring enterprise toolstack, including CRM, work management, and AI telephony/chat tools with an accent on system hygiene, troubleshooting, and documentation. Focus on leveraging automation and AI to reduce manual work and improve data quality for teams.

Location: London, United Kingdom or Boston, MA

Company

hirify.global is on a mission to revolutionize how frontline workers commute by delivering reliable, sustainable, and scalable transportation solutions.

What you will do

• Own and optimize the configuration of business systems across all business areas, including Marketing, Sales, HR, Customer Success, Operations, and Customer Care.
• Maintain system hygiene and troubleshoot issues quickly, while also documenting custom system design and key usage patterns.
• Reduce friction for teams by leveraging automation and AI, building and maintaining low-code/no-code automations and integrations.
• Work closely with Ops, Commercial, PMO, and Data teams to understand how systems support their work and propose practical improvements.
• Implement and govern a robust change control system for business system configuration changes.
• Support the Program Management Office with technical feasibility analysis during process mapping and solution design.

Requirements

• 3+ years of experience managing CRM environments, with extensive experience (2+ years) in HubSpot.
• Strong grasp of how enterprise systems connect and the role each plays across the organization, especially within Go-To-Market functions.
• Comfortable using low-code/no-code tools (HubSpot workflows, n8n, or similar) to reduce manual work and improve reliability.
• Excited by the practical use of AI in operations for workflow improvement.
• Product mindset with the ability to translate business pain points into clean system solutions.
• Clear communication skills and comfortable partnering with a wide stakeholder group.

Nice to have

• Energized by the intersection of mobility, transport, and real-world operations.

Culture & Benefits

• Mission-driven work: Commutes help reduce CO₂ emissions and make work more accessible.
• Global exposure: Be part of a 120+ person team across the US, UK, and Spain.
• Best-in-class tech: Platform is redefining how organizations move their people.