Senior Talkmobile Manager

TL;DR

Senior Talkmobile Manager: Shaping the future of Talk Mobile and driving innovation and customer-centricity. Focus on brand strategy, proposition development, and campaign execution.

Location: Newbury + Hybrid. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Company

hirify.global is building a network the UK can count on – one that connects people, places and potential.

What you will do

• Own Talk Mobile’s brand and commercial strategy, ensuring it aligns with broader business priorities.
• Take full responsibility for Talk’s P&L, driving growth through retention, pricing, and campaign performance.
• Define and deliver a compelling proposition roadmap, introducing new products and services that delight customers.
• Lead the customer experience strategy, improving satisfaction and loyalty while managing key metrics like NPS and Ofcom compliance.
• Oversee care operations through outsourced partnerships, ensuring exceptional service delivery.
• Manage technology operations, safeguarding system stability, compliance, and operational excellence.

Requirements

• You have senior leadership experience in telecoms or consumer services, spanning brand, commercial, and operational domains.
• You bring a proven track record in brand strategy, proposition development, and campaign execution.
• You understand CVM, retention, and base management strategies inside out.
• You have experience in customer experience and care operations, including regulatory and accessibility standards.
• You’re confident in managing technology operations across digital and operational platforms.
• You’ve successfully managed outsourced care and delivery partners.

Culture & Benefits

• Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
• Personalise benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
• Career support through learning tools and top-notch parental leave policies.