TL;DR

Senior Talkmobile Manager: Shaping the future of Talk Mobile and driving innovation and customer-centricity. Focus on brand strategy, proposition development, and campaign execution.

Location: Newbury + Hybrid. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Company

%hirify_global% is building a network the UK can count on – one that connects people, places and potential.

What you will do

Own Talk Mobile’s brand and commercial strategy, ensuring it aligns with broader business priorities.
Take full responsibility for Talk’s P&L, driving growth through retention, pricing, and campaign performance.
Define and deliver a compelling proposition roadmap, introducing new products and services that delight customers.
Lead the customer experience strategy, improving satisfaction and loyalty while managing key metrics like NPS and Ofcom compliance.
Oversee care operations through outsourced partnerships, ensuring exceptional service delivery.
Manage technology operations, safeguarding system stability, compliance, and operational excellence.

Requirements

You have senior leadership experience in telecoms or consumer services, spanning brand, commercial, and operational domains.
You bring a proven track record in brand strategy, proposition development, and campaign execution.
You understand CVM, retention, and base management strategies inside out.
You have experience in customer experience and care operations, including regulatory and accessibility standards.
You’re confident in managing technology operations across digital and operational platforms.
You’ve successfully managed outsourced care and delivery partners.

Culture & Benefits

Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
Personalise benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Career support through learning tools and top-notch parental leave policies.