Senior Scaled Customer Success Manager (Fintech)

TL;DR

Senior Scaled Customer Success Manager (Fintech): Managing a pooled portfolio of accounts, serving as a business advisor to identify strategic growth opportunities, and ensuring customers extract maximum value from the hirify.global platform. Focus on strategic business consultation, proactive portfolio management, and collaborative growth.

Location: Draper, Utah, United States

Salary: $97,600 - $117,100 USD

Company

hirify.global is a fintech company that automates financial processes to help businesses make smarter decisions and gain control of their operations.

What you will do

• Lead high-impact interactions such as Business Reviews and Kick-offs.
• Proactively uncover expansion opportunities and identify controllable churn risks.
• Meet interaction targets and maintain strict response SLAs.
• Partner across Post-Sales, Support, Risk, and Product teams to drive growth.
• Use structured frameworks to communicate with precision to both customers and internal stakeholders.

Requirements

• Inwardly competitive with a track record of exceeding personal targets.
• Operationally excellent with a proven system for managing numerous data points and interactions at scale.
• Consultative and customer-centric with the ability to switch between proactive churn mitigation and expansion outreach with ease.
• Well versed in Finance or Accounting.

Culture & Benefits

• 100% paid employee health, dental, and vision plans
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts