Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Owns the technical aspects of the post-sale customer experience for a portfolio of customers with an accent on implementations, driving adoption, and serving as a trusted technical partner on identity, access, device trust, and SaaS security. Focus on complex customer needs, cross-functional collaboration, and improving team processes and customer engagement practices.

Location: Remote (United States | Canada)

Salary: $84,000 USD – $118,000 USD (USA-based roles) / $76,000 CAD – $106,000 CAD (Canada-based roles)

Company

hirify.global is building the foundation for a safe, productive digital future.

What you will do

• Own post-sale technical relationships for assigned accounts, supporting customers from onboarding through adoption and ongoing success.
• Lead and support technical onboarding activities, including integrations, configuration guidance, and security best practices.
• Act as a trusted technical advisor, helping customers understand how to effectively use hirify.global within their environment.
• Partner closely with Customer Success Managers to identify risks, support renewals, and surface opportunities for deeper adoption.
• Collaborate cross-functionally with Product, Support, Enablement, and Onboarding teams to resolve issues and improve customer outcomes.

Requirements

• 4+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation) in a SaaS or B2B environment.
• Experience supporting technical onboarding and implementation conversations with both technical and non-technical stakeholders.
• Strong communication and presentation skills, with the ability to explain technical concepts in clear, customer-focused terms.
• Proficiency with modern security and identity concepts such as SSO, SCIM, SAML, OAuth, and their role in compliance frameworks (e.g., SOC 2, ISO 27001, GDPR).
• Ability to work independently in a remote-first environment while collaborating effectively across teams.

Nice to have

• Experience with password managers, SaaS lifecycle management tools, MDM, or device posture tools is a strong plus.

Culture & Benefits

• Prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
• Generous PTO policy.
• Remote-first work environment.
• Equity grant and retirement matching program.