TL;DR

Technical Account Manager (SaaS): Owns the technical aspects of the post-sale customer experience for a portfolio of customers with an accent on implementations, driving adoption, and serving as a trusted technical partner on identity, access, device trust, and SaaS security. Focus on complex customer needs, cross-functional collaboration, and improving team processes and customer engagement practices.

Location: Remote (United States | Canada)

Salary: $84,000 USD – $118,000 USD (USA-based roles) / $76,000 CAD – $106,000 CAD (Canada-based roles)

Company

%hirify_global% is building the foundation for a safe, productive digital future.

What you will do

Own post-sale technical relationships for assigned accounts, supporting customers from onboarding through adoption and ongoing success.
Lead and support technical onboarding activities, including integrations, configuration guidance, and security best practices.
Act as a trusted technical advisor, helping customers understand how to effectively use %hirify_global% within their environment.
Partner closely with Customer Success Managers to identify risks, support renewals, and surface opportunities for deeper adoption.
Collaborate cross-functionally with Product, Support, Enablement, and Onboarding teams to resolve issues and improve customer outcomes.

Requirements

4+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation) in a SaaS or B2B environment.
Experience supporting technical onboarding and implementation conversations with both technical and non-technical stakeholders.
Strong communication and presentation skills, with the ability to explain technical concepts in clear, customer-focused terms.
Proficiency with modern security and identity concepts such as SSO, SCIM, SAML, OAuth, and their role in compliance frameworks (e.g., SOC 2, ISO 27001, GDPR).
Ability to work independently in a remote-first environment while collaborating effectively across teams.

Nice to have

Experience with password managers, SaaS lifecycle management tools, MDM, or device posture tools is a strong plus.

Culture & Benefits

Prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
Generous PTO policy.
Remote-first work environment.
Equity grant and retirement matching program.