TL;DR

Specialist Dispute Management (Customer Support): Analyzing incoming disputes from issuing banks, making informed decisions based on card scheme rules, and informing merchants of disputes while requesting necessary documentation. Focus on timely and accurate documentation submission and customer service related to the dispute process.

Location: Hybrid in Warsaw, Poland

Company

%hirify_global% is a payments technology company that designs and operates digital payment and transactional solutions.

What you will do

Analyze incoming disputes from issuing banks and make decisions according to card scheme rules.
Inform merchants of disputes and request appropriate documentation.
Edit, prepare, and submit documentation to issuing banks.
Advise customers and ensure they understand the dispute process.

Requirements

Good (B2+) written and verbal communication skills in Polish, English and German.
A technical approach with excellent attention to detail.
Strong customer focus.
Great interpersonal and communication skills.
Problem-solving mindset and analytical skills.
Knowledge of Microsoft products.

Culture & Benefits

Be part of a company guided by a strong purpose and recognized for sustainability.
Work with inspiring colleagues and be empowered to learn and grow.
Full-time job contract and stable working conditions.
Competitive salary and benefits.
Best location in Warsaw, near Rondo Daszyńskiego underground station.