TL;DR

Senior Director Design & Research: Leading and scaling design and research organizations to improve customer experience and drive growth for a unique marketplace, with an accent on reducing fulfillment friction, strengthening emotional engagement, and ensuring customer insights inform strategy. Focus on defining vision and strategy, building world-class user research, and raising the bar on design quality across buyer and seller journeys.

Location: Hybrid work model, primarily based near Amsterdam, Paris, or Lisbon offices in Europe.

Company

%hirify_global% is a unique online marketplace for buying and selling special objects, offering over 75,000 unique items in auction each week.

What you will do

Define and own the Design & Research vision and strategy aligned with business goals.
Lead end-to-end experience design across buyer and seller journeys (discovery, bidding, seller/expert flows, shipping, post-purchase).
Build a world-class user research and insights capability, spanning qualitative and quantitative methods.
Manage, direct, and grow design teams, balancing craft quality and commercial impact.
Build strong cross-functional partnerships with Product, Engineering, Data, Marketing, and Commercial Operations.
Act as executive owner of end-to-end experience quality, identifying systemic friction and driving resolution.

Requirements

10–12+ years in digital product design with at least 5–7 years leading teams and 2+ years at Director level.
Proven experience leading both Product Design and UX Research.
Demonstrated impact in driving customer experience metrics (NPS/CSAT, CES) and business levers.
Experience building or scaling a multi-disciplinary design organization (senior ICs, design system, service design, research practice).
Used to working as a peer to Product, Engineering, Commercial teams, and C-level executives.
Experience leveraging AI and generative AI solutions in design workflows.
English CV and cover letter required.

Culture & Benefits

Create a visible impact by working at scale in a global organization that serves millions of customers across 80+ categories.
Access Learning and Development initiatives including clear development plans and mentorship programs.
Join a passionate, diverse, and collaborative team of 800+ %hirify_global%ans from 60+ nationalities with an inclusive and queer-friendly work environment.
Receive a €100 Catavoucher upon joining, a €50 Catavoucher on each birthday, and an extra day off each year to "Pursue Your Passion".
Benefit from additional time off for significant work anniversaries (3, 5, 8, 10 years) and life events like marriage, engagements, or moving house.
Enjoy the flexibility of a hybrid work model in vibrant offices located in Amsterdam, Paris, and Lisbon.