Senior Director Design & Research

TL;DR

Senior Director Design & Research: Leading and scaling design and research organizations to improve customer experience and drive growth for a unique marketplace, with an accent on reducing fulfillment friction, strengthening emotional engagement, and ensuring customer insights inform strategy. Focus on defining vision and strategy, building world-class user research, and raising the bar on design quality across buyer and seller journeys.

Location: Hybrid work model, primarily based near Amsterdam, Paris, or Lisbon offices in Europe.

Company

hirify.global is a unique online marketplace for buying and selling special objects, offering over 75,000 unique items in auction each week.

What you will do

• Define and own the Design & Research vision and strategy aligned with business goals.
• Lead end-to-end experience design across buyer and seller journeys (discovery, bidding, seller/expert flows, shipping, post-purchase).
• Build a world-class user research and insights capability, spanning qualitative and quantitative methods.
• Manage, direct, and grow design teams, balancing craft quality and commercial impact.
• Build strong cross-functional partnerships with Product, Engineering, Data, Marketing, and Commercial Operations.
• Act as executive owner of end-to-end experience quality, identifying systemic friction and driving resolution.

Requirements

• 10–12+ years in digital product design with at least 5–7 years leading teams and 2+ years at Director level.
• Proven experience leading both Product Design and UX Research.
• Demonstrated impact in driving customer experience metrics (NPS/CSAT, CES) and business levers.
• Experience building or scaling a multi-disciplinary design organization (senior ICs, design system, service design, research practice).
• Used to working as a peer to Product, Engineering, Commercial teams, and C-level executives.
• Experience leveraging AI and generative AI solutions in design workflows.
• English CV and cover letter required.

Culture & Benefits

• Create a visible impact by working at scale in a global organization that serves millions of customers across 80+ categories.
• Access Learning and Development initiatives including clear development plans and mentorship programs.
• Join a passionate, diverse, and collaborative team of 800+ hirify.globalans from 60+ nationalities with an inclusive and queer-friendly work environment.
• Receive a €100 Catavoucher upon joining, a €50 Catavoucher on each birthday, and an extra day off each year to "Pursue Your Passion".
• Benefit from additional time off for significant work anniversaries (3, 5, 8, 10 years) and life events like marriage, engagements, or moving house.
• Enjoy the flexibility of a hybrid work model in vibrant offices located in Amsterdam, Paris, and Lisbon.