TL;DR

Customer Success Manager (Fintech): Driving customer adoption and value for a portfolio of accounts, focusing on optimizing customer journeys, preventing churn, and leveraging data-driven interventions. Focus on aligning customer objectives with product capabilities, proactively identifying risks, and disseminating insights to inform product improvements.

Location: Remote (UKI)

Company

%hirify_global% builds seamless spend management solutions, empowering finance teams and employees to go beyond expectations.

What you will do

Drive adoption, leading targeted enablement and one-to-many programs for maximum product value.
Align customer objectives with product capabilities, setting clear milestones and KPIs.
Proactively identify and mitigate churn risks using health scores and product adoption metrics.
Ensure stakeholders are prepared for upcoming product releases and process updates.
Categorise and disseminate customer insights to Product and Operations to inform service improvements and the product roadmap.

Requirements

Proactive and goal-oriented mindset, driving tasks to meet targets autonomously.
Strong consultative skills and ability to be a trusted business advisor to customers.
Excellent empathy and communication skills, capable of connecting with customers emotionally.
Passion for continuous improvement, always seeking to optimise processes and results.
Experience in a fast-paced, dynamic environment with varied tasks.
English: B2 required

Culture & Benefits

Your own %hirify_global% card for out-of-pocket spending.
Lunch provided in Lisbon, Copenhagen, and London offices or a monthly lunch allowance in other markets.
Private health insurance.
25 days of holiday plus public holidays, with an option to purchase 5 additional days.
Access to Myndup for free mental health and well-being support.
Paid parental leave.

Hiring process

Intro call (30 minutes) with a Talent Acquisition Partner.
Hiring Manager Interview focusing on Customer Success experience and portfolio management.
Take-home challenge followed by a 60-minute Team Interview.
Final Bar Raiser interview with the Director of Customer Success.