Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving customer adoption and value for a portfolio of accounts, focusing on optimizing customer journeys, preventing churn, and leveraging data-driven interventions. Focus on aligning customer objectives with product capabilities, proactively identifying risks, and disseminating insights to inform product improvements.

Location: Remote (UKI)

Company

hirify.global builds seamless spend management solutions, empowering finance teams and employees to go beyond expectations.

What you will do

• Drive adoption, leading targeted enablement and one-to-many programs for maximum product value.
• Align customer objectives with product capabilities, setting clear milestones and KPIs.
• Proactively identify and mitigate churn risks using health scores and product adoption metrics.
• Ensure stakeholders are prepared for upcoming product releases and process updates.
• Categorise and disseminate customer insights to Product and Operations to inform service improvements and the product roadmap.

Requirements

• Proactive and goal-oriented mindset, driving tasks to meet targets autonomously.
• Strong consultative skills and ability to be a trusted business advisor to customers.
• Excellent empathy and communication skills, capable of connecting with customers emotionally.
• Passion for continuous improvement, always seeking to optimise processes and results.
• Experience in a fast-paced, dynamic environment with varied tasks.
• English: B2 required

Culture & Benefits

• Your own hirify.global card for out-of-pocket spending.
• Lunch provided in Lisbon, Copenhagen, and London offices or a monthly lunch allowance in other markets.
• Private health insurance.
• 25 days of holiday plus public holidays, with an option to purchase 5 additional days.
• Access to Myndup for free mental health and well-being support.
• Paid parental leave.

Hiring process

• Intro call (30 minutes) with a Talent Acquisition Partner.
• Hiring Manager Interview focusing on Customer Success experience and portfolio management.
• Take-home challenge followed by a 60-minute Team Interview.
• Final Bar Raiser interview with the Director of Customer Success.