Manager Customer Experience Marketing (SaaS)

TL;DR

Manager Customer Experience Marketing (SaaS): Building strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region. Focus on driving customer engagement through tailored, high-impact events and ensuring programs align with customer goals and deliver measurable outcomes like engagement, retention, and advocacy.

Location: Hybrid in Munich, with coverage of North and Central European markets and some support for MENAT region.

Company

hirify.global is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys.

What you will do

• Build strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region, ensuring their success with hirify.global.
• Own and drive customer engagement through tailored, high-impact events, such as user clubs, high-touch workshops, executive roundtable dinners, and industry-focused roundtables.
• Own and execute a quarterly regional roadmap, from budgeting to customer touchpoints, ensuring programs align with customer goals and deliver measurable outcomes like engagement, retention, and advocacy.
• Develop compelling content and materials for your audience, including event presentations, email campaigns, and customer success stories.
• Partner closely with Sales, Field Marketing, Product, Partnerships and Customer Success teams to align objectives and maximize customer engagement, ensuring seamless execution across the business.
• Build a network of trusted customer ambassadors who can provide testimonials, feedback, and participate in industry events to help influence product improvements and innovation.

Requirements

• 5+ years in a customer-facing role (ideally SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy.
• A deep understanding of customer needs and a passion for ensuring success, with the ability to work with senior stakeholders and users.
• Strong experience planning and executing customer events, from webinars to intimate in-person workshops.
• Comfortable engaging with customers at all levels, including presenting to senior executives.
• Fluent in English and either German or Dutch, with excellent written and verbal communication skills.
• Highly organized, able to manage multiple initiatives simultaneously while staying focused on priorities and budget.
• Comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight.

Culture & Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy.
• Wellbeing and Home Office allowances.
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work.
• Every full-time employee receives stock options, allowing them to share in the company’s success.