Manager, Customer Experience Marketing

TL;DR

Manager, Customer Experience Marketing: Building and nurturing customer relationships to drive loyalty and advocacy across North and Central European markets with an accent on C-level executive engagement and strategic event leadership. Focus on owning regional marketing programs, developing compelling content, and fostering community to ensure customer success and business growth.

Location: Hybrid, based in Amsterdam. Coverage for North and Central European markets, with some support for the MENAT region.

Company

hirify.global is a global leader in experience analytics, providing an all-in-one experience intelligence platform for understanding digital customer journeys.

What you will do

• Build strong, trust-based relationships with C-level executives and key decision-makers to turn customers into vocal advocates.
• Lead and execute tailored, high-impact customer engagement events like user clubs, workshops, and executive roundtables.
• Own and execute a quarterly regional roadmap, managing budget and ensuring programs align with customer goals.
• Develop compelling content, including event presentations, email campaigns, and customer success stories.
• Collaborate with Sales, Field Marketing, Product, and Customer Success to align objectives and maximize engagement.
• Gather customer feedback and insights to influence product improvements and innovation.

Requirements

• 5+ years in a customer-facing role, ideally SaaS or B2B, with a proven track record of driving customer advocacy.
• Deep understanding of customer needs and a passion for ensuring their success with confidence in working with senior stakeholders.
• Strong experience planning and executing customer events, both virtual and in-person.
• Exceptional communication skills, including presenting to senior executives, and fluent in English and either German or Dutch.
• Highly organized with strong project and budget management skills.
• Proactive and innovative problem-solver.

Nice to have

• Experience with CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight.

Culture & Benefits

• Virtual onboarding, hackathon, and various opportunities to interact with your team and global colleagues.
• Work flexibility with hybrid and remote policies.
• Generous paid time-off policy.
• Wellbeing and Home Office allowances.
• Every full-time employee receives stock options.
• Multiple Employee Resource Groups for support and advocacy.