TL;DR

Product Ops Associate (Digital Products): Managing customer interactions and content for a ratings and reviews platform for IT software with an accent on timely communication, quality, and process streamlining. Focus on understanding business operations, technology research, and product management to drive continuous improvement.

Location: Hybrid work environment; proximity to a %hirify_global% office is implied but no specific geographic restrictions are mentioned for this role.

Company

%hirify_global% is a global research and advisory company that guides leaders with actionable business and technology insights to help enterprises succeed.

What you will do

Communicate with external and internal stakeholders via various channels (e.g., SugarCRM, email, Hotjar).
Manage content for %hirify_global% Peer Insights, a ratings and reviews platform for IT software.
Assist users with product issues and maintain a high user experience level.
Streamline processes and build best practices to reduce turnaround time and enhance quality.
Engage with different GPI teams/stakeholders through targeted communication.
Build comprehensive understanding of processes for end-to-end delivery on product platforms.

Requirements

Bachelor’s degree with 6 months to 2 years of experience in the Digital Products space, preferably in product operations/operations within the Tech/IT industry.
Excellent command over written and verbal business communication.
Ability to handle difficult stakeholders with courtesy, empathy, and understanding.
Excellent attention to detail, including ability to identify and remedy errors.
Knowledge of SugarCRM or any other CRM tool (such as Salesforce) is a plus.
Microsoft Office expertise, including Advanced Excel and PowerPoint.
Passion for continuous, metrics-based process and operational improvement.

Culture & Benefits

Collaborative work environment with exceptional training and career development.
Unlimited growth potential and a supportive, high-performing team.
Hybrid work environment offering flexibility and support.
World-class benefits and highly competitive compensation.
Focus on hiring remarkable people who collaborate and win as a team.
Inclusive teams composed of individuals from different geographies, cultures, and backgrounds.