TL;DR

Squad Leader: Driving a team of skilled professionals to deliver state-of-the-art solutions and pioneering initiatives with an accent on technology and service domain expertise, seamless service delivery, and adherence to SLAs. Focus on optimizing workflows, managing escalations, and transforming business requirements into strategic opportunities through continuous improvement.

Location: Onsite in Mexico City, Mexico

Company

%hirify_global% designs, builds, manages, and modernizes mission-critical technology systems for Fortune 100 clients.

What you will do

Lead and mentor a team of professionals in a technology and service domain.
Drive the delivery of state-of-the-art solutions and pioneering initiatives.
Collaborate with cross-functional teams to achieve business objectives.
Ensure service quality, meeting and exceeding customer expectations and SLAs.
Manage escalations, optimize workflows, and handle backlogs efficiently.
Run Agile ceremonies and champion continuous improvement in delivery processes.

Requirements

2–5 years of experience in IT Operations or Service Delivery roles covering the technology domain.
Proven experience in Agile team leadership and project delivery.
Strong organizational, prioritization, and coordination skills.
Familiarity with ITIL processes and service management disciplines.
Proficiency with team management tools (e.g., Jira/ADO), Kanban/Scrum techniques.
English proficiency: Intermediate to advanced.

Nice to have

Certification in Agile methodologies (e.g., Scrum Master, Agile Coach); ITIL certification.
Demonstrated success leading cross-functional teams and complex technology programs.
Experience applying AIOps/observability, automation, or DevSecOps in production environments.

Culture & Benefits

Opportunity for career growth in management or technical paths.
Commitment to diversity and inclusion through %hirify_global% Inclusion Networks.
Access to state-of-the-art resources and Fortune 100 clients.
Benefits focusing on well-being and supporting employees.
Employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft).
Company-wide volunteering and giving platform.