TL;DR

IT Support Professional: Providing support to internal users for computer applications and hardware, collaborating with network services and software systems engineering to restore service and resolve problems. Focus on troubleshooting complex issues and maintaining a tracking log for timely resolution.

Location: Sofia, Bulgaria

Company

%hirify_global% is a global leader in technology and supply chain services, providing a full spectrum of global technology and supply chain services to businesses around the world.

What you will do

Provide technical support to internal users for computer applications and hardware (e.g., PCs, servers, mainframes).
Answer questions regarding system procedures, online transactions, system status, and downtime.
Collaborate with network services, software systems engineering, and application development to restore service and identify problems.
Maintain a troubleshooting tracking log to ensure timely resolution of problems.
Work independently on moderate to complex projects, using company standard policies and procedures to resolve a variety of issues.

Requirements

Established and productive professional individual contributor.
General proficiency with various tools, systems, and procedures required to accomplish the job.
A four-year college degree or additional experience in a related field.
3 years of functional experience, including a minimum of 1 year of position-specific experience.
Ability to exercise judgment within defined procedures and practices to determine appropriate action.