TL;DR

Solutions Consultant (AI): Leading technical scoping, translating business needs into AI-powered solutions, and guiding complex integrations for customers with an accent on maximizing customer value, ensuring seamless integration, and leveraging AI for automation and scalability. Focus on technical advisory, solution design, and fostering customer success through the platform.

Location: Hybrid in Utrecht, Netherlands. You have the option to work abroad for 2 months per year.

Company

%hirify_global% is a fast-moving Dutch scale-up that redefines customer communication with its AI-powered engagement platform, backed by a $36M Series A.

What you will do

Lead technical scoping sessions to understand customer requirements and propose scalable solutions.
Translate business challenges into %hirify_global% features, use cases, and value-added solutions.
Guide customers through the implementation of complex workflows, integrations, and automation within %hirify_global%.
Act as the go-to technical expert for both customers and internal teams.
Collaborate closely with Technical Support to execute solutions or resolve technical issues.
Develop best practices and scalable workflows to enhance the overall customer experience.

Requirements

2+ years of experience in a technical role (e.g., Solutions Engineering, Pre-Sales, Technical Consulting).
1+ years of experience in a customer-facing role within a SaaS environment.
Experience with APIs, Webhooks, and third-party integrations.
Experience with AI-powered solutions and their application in customer communication.
Strong problem-solving and project management skills.
Fluent in English and Dutch.

Nice to have

Experience with scripting and coding.
Experience with helpdesk, ticketing, or messaging platforms.
Prior experience working with customer engagement AI solutions.

Culture & Benefits

A key role with visible impact in a vibrant scale-up environment.
Hybrid working with the option to work abroad for 2 months per year.
Strong onboarding program with hands-on training and a dedicated buddy.
Mental health support with free sessions from on-demand psychologists (OpenUp).
Learning budget + 2 extra days off to attend courses or conferences.
28 vacation days annually.
Travel reimbursement to the Utrecht HQ.
Monthly internet & phone allowance.
Dutch courses for international colleagues.
Daily warm lunches when at the Utrecht office.
Pension contribution.
Opportunity for an unpaid sabbatical of up to three months after two years.

Hiring process

Introductory call with the Talent team.
Manager interview for a deep dive into experience and expectations.
Practical assignment for a role-related, real-world challenge.
Team connection to meet future colleagues.