TL;DR

Docker Support Engineer (Docker): Delivering top-tier customer support and becoming an expert in Docker technologies and products with an accent on applying advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack. Focus on engaging with the engineering team to identify bugs and resolve technical issues, partnering cross-functionally with other teams, and maintaining detailed records for all customer interactions.

Location: Remote (US). The shifts for this position will be: 12 am ET to 8 am ET - Friday to Tuesdays. Must be based in the United States and not require visa sponsorship or relocation assistance.

Company

%hirify_global% is a global tech-enabled services company headquartered in Palo Alto, California, committed to developing every Rocketeer and ensuring customer trust.

What you will do

Deliver a top-tier customer support experience and become an expert in Docker technologies and products.
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems across the Docker technology stack.
Engage with the engineering team to identify bugs and resolve technical issues.
Partner cross-functionally with other teams to support and assist on collaborative projects.
Engage in enterprise-level customer calls or remote screen-sharing sessions to drive resolution for complex issues.
Create best-in-class help content and proactively perform audits for the knowledge base.

Requirements

BA/BS degree or equivalent practical experience.
3+ years of enterprise technical support experience at a high-growth SaaS technology company.
Experienced with Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies.
Extensive experience troubleshooting Docker technologies and SaaS products.
Strong written and verbal English communication skills.
Ability to work remotely across time zones, specifically during night shifts (12 am ET to 8 am ET - Friday to Tuesdays).
Familiarity with macOS, Microsoft Windows, and Linux systems.
Must be based in the US, and this position is not eligible for visa assistance/sponsorship or relocation assistance.
May require background checks and security clearances for federal and government-related customers.

Nice to have

Familiarity with Kubernetes orchestration.
Familiarity with IT automation software (CI/CD).
Familiarity with Go, Python, JavaScript, or similar programming languages.
Familiarity with REST API and web applications.

Culture & Benefits

Participate in the "Share the fruit program" for company profit sharing.
Opportunity for stock options and company ownership.
Health insurance and diverse retirement plans provided.
Access to a career pathways program for professional growth.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness.
Generous PTO plus one cultural heritage and community day.
Join a fun-loving and inclusive work environment with a collaborative mindset, reflected in a 4.7 Glassdoor rating.

Docker Support Engineer (Night Shifts)