TL;DR

Enterprise Account Manager (SaaS): Driving customer success across the full client lifecycle, focusing on building strong relationships with enterprise and mid-market customers. Focus on ensuring customers realize maximum value from %hirify_global%’s products and services, driving renewals and upgrades, and contributing to the company's growth.

Location: Remote (United States)

Company

%hirify_global% is committed to eliminating every barrier to digital accessibility so that everyone can experience the web without limitations.

What you will do

Serve as the lead point of contact and internal stakeholder for all customer account management matters.
Develop trusted advisor relationships with key accounts and executive sponsors.
Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience.
Drive upgrade revenue through increased product adoption and value realization.
Maintain a revenue base by negotiating and managing account retention and renewal.
Capture customer feedback and report requests to Product Management.

Requirements

Bachelor’s degree or equivalent experience.
4+ years of experience as a Senior/Enterprise Account Manager.
Familiar with HTML, JavaScript, and CSS design capabilities.
Strong empathy for customers and passion for revenue and growth.
Analytical and process-oriented mindset.
Experience working in fast-paced start-up environments.

Culture & Benefits

Work with a talented but humble team.
Competitive compensation and equity.
Weekly paid family meal.
401k, medical, dental, and vision insurance.
Flexible and Generous PTO Policy.
15.5 company-paid holidays.