Customer Success Specialist (Edtech)

TL;DR

Customer Success Specialist (Edtech): Drives measurable outcomes, operational efficiency, and long-term growth for customers through effective use of hirify.global’s Brightspace platform with an accent on designing and managing customer success plans aligned with institutional and business goals. Focus on identifying opportunities for optimization, innovation, and improved outcomes, supporting customers in moving beyond basic usage toward outcome-driven, scalable platform adoption.

Location: Hybrid, based out of Melbourne

Company

hirify.global is a cloud company that is modernizing education and building the Future of Work.

What you will do

• Align customer objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption.
• Design and evolve customer success plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform.
• Drive value realization by applying knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization and innovation.
• Proactively assess customer health, identify risk, and influence corrective actions to increase engagement and reduce churn.
• Drive customer communication and engagement focused on outcomes and value, collaborating with Account Managers and Customer Success Manager.
• Act as a connector between customers and hirify.global teams, ensuring customer insights inform roadmap priorities and service improvements.

Requirements

• 2+ years of experience in a similar role.
• Prior experience in Ed-Tech or interest in Ed-tech would be an asset.
• Expertise in product and platform adoption, leveraging technical knowledge to guide customers.
• Hands-on experience with AI tools or a strong interest in experimenting with emerging AI technologies.
• Ability to travel up to 20%.

Culture & Benefits

• Flexible work arrangements.
• Learning and Growth opportunities, including tuition reimbursement.
• Employee wellbeing programs (mental health services, EFAP program, financial planning).
• Competitive Benefits Package.
• Employee Recognition and Social Events.
• Dog Friendly Offices.